Terms of Service

Last updated: June 16, 2026

Welcome to AppointedAI. These Terms of Service ("Terms") govern your use of the AppointedAI platform available at appointedai.app (the "Service"), operated by AppointedAI ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Description of Service

AppointedAI provides an AI-powered appointment scheduling assistant that businesses can embed on their websites. The Service allows your customers to book appointments through an AI chat interface, which integrates with your Google Calendar to create and manage bookings on your behalf.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent. By using the Service, you represent and warrant that you meet these requirements.

3. Account Registration and Security

To use the Service, you will provide your business information during the onboarding process. You are responsible for:

• Keeping your account credentials and admin dashboard access secure
• All activity that occurs under your account
• Notifying us promptly at hello@appointedai.app if you suspect unauthorized access

4. Google Calendar Integration

The Service integrates with Google Calendar via OAuth 2.0. By connecting your Google Calendar, you authorize AppointedAI to:

• Read your calendar availability to prevent double-booking
• Create, update, and delete calendar events for confirmed appointments

You may revoke this authorization at any time through your Google account at myaccount.google.com/permissions. Revoking access will prevent the AI assistant from scheduling new appointments but will not affect existing calendar events.

5. Acceptable Use

You agree to use the Service only for lawful business purposes. You may not:

• Use the Service to engage in illegal, fraudulent, or harmful activities
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Interfere with or disrupt the Service or servers connected to it
• Use the Service to send unsolicited communications or spam
• Resell, sublicense, or transfer your account to a third party without our written consent
• Violate any applicable laws or regulations in your use of the Service

6. AI-Generated Content

The Service uses artificial intelligence to generate responses and handle appointment scheduling. You acknowledge that:

• AI responses may occasionally be inaccurate or incomplete
• You are responsible for reviewing your AI assistant's configuration and ensuring it accurately represents your business
• AppointedAI is not liable for scheduling errors that result from incorrect configuration information you provide

7. Subscription and Payment

Access to the Service is provided on a subscription basis. By subscribing, you authorize us to charge the applicable fees to your payment method. All fees are non-refundable except as required by law or as expressly stated in a separate agreement. We reserve the right to modify pricing with reasonable advance notice.

8. Intellectual Property

The Service, including all software, design, text, and branding, is owned by AppointedAI and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your business purposes during your subscription term. You retain ownership of your business data and content.

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

10. Third-Party Services

The Service integrates with third-party platforms including Google, OpenAI, and SendGrid. Your use of those platforms is subject to their respective terms of service and privacy policies, which are outside our control. We are not responsible for the availability, accuracy, or practices of any third-party service.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPOINTEDAI AND ITS OWNERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THREE MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to defend, indemnify, and hold harmless AppointedAI and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Termination

Either party may terminate the Service relationship at any time. We may suspend or terminate your access immediately if we believe you have violated these Terms or applicable law. Upon termination, your right to use the Service ceases and we may delete your data in accordance with our Privacy Policy. Sections that by their nature should survive termination (including intellectual property, disclaimers, and limitation of liability) will survive.

15. Changes to These Terms

We may update these Terms from time to time. We will provide reasonable notice of material changes by email or by posting a notice on the Service. Your continued use after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Texas.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AppointedAI regarding your use of the Service and supersede any prior agreements or understandings.